At The Guitar Squirrel we ship anywhere in the continental United States. We do not offer International shipping at this time. All instruments are insured for the full purchase price and shipped via UPS, Fed Ex or USPS. We charge a flat rate shipping fee based on weight and sized dimensions of the packaging. All instruments will be shipped within 3 business days after payment in full is received. When your instrument has been shipped, a tracking number and delivery information will be emailed to you. Every instrument we ship will be packed and protected with the utmost care. If a customer has a specific shipping need like Priority, Express or Next Day Air please contact us first for a shipping quote and options other than our Flat Rate shipping fee.
Here at The Guitar Squirrel we want our customers to be happy and completely satisfied with their instrument they receive! We offer our buyers a 48 hour approval period from the time they receive and sign for their instrument. If not completely satisfied the buyer must contact us by email or call us first prior to sending the instrument back. The instrument must be returned back to us in a timely manner and in the same condition it was described, photographed and shipped originally. If the instrument is returned back to us after the initial 48 hour approval period the buyer will be subject up to a 15% restocking fee of the purchase price minus original shipping cost. At the Guitar Squirrel we offer a full refund of the purchase price on all our instruments. Return shipping is the responsibility of the buyer and original shipping costs will not be refunded. If an instrument is returned back to us it must be fully insured for the full purchase price. When we receive the Instrument back in the same condition it was shipped we will then refund the purchase in the same method it was originally paid!
At The Guitar Squirrel we use the following terms to describe the cosmetic condition of our vintage and pre-owned instruments: Brand New, Mint, Near Mint, Excellent, Very Good and Good. In applying these conditions we take the age and condition of the instrument into consideration. All instruments are structurally stable and in good playing order when shipped. We do not sell instruments in below average or poor condition. Rest assured when you purchase an instrument at The Guitar Squirrel you are buying a quality instrument.